Thousands of Metro commuters in the capital had a harrowing experience on Tuesday as services were disrupted for nearly two hours after a train with 500 passengers stopped on tracks inside a tunnel while approaching a busy station due to a technical fault.
Hundreds of people, who had hoped to go to their relatives places to celebrate Raksha Bandhan in Metro, were stranded at several stations in the city. DMRC is running 180 extra trips on Tuesday on the occasion.
The 500 passengers, including children and women, were stuck inside the train for around 90 minutes after it stopped on the tracks a few meters before the busy Rajiv Chowk station due to a problem in its pantograph, the equipment which draws power from the Overhead Electrification Line.
Commuters spent anxious moments after they were stuck inside stationary trains across the city on the underground line without power supply as well as in stations for more than an hour.
Several passengers complained that they were not given any information regarding the problem.
DMRC spokesperson Anuj Dayal said the train abruptly stopped due to a problem in its pantograph.
He said the affected train was removed from services at 01.11 pm with the help of another train and about 500 passengers traveling by it were deboarded at the Rajiv Chowk Metro station.
"Normal services on the corridor were then resumed," he said.
However, passengers alleged that the services resumed only after 2 PM.
Soumya, a college student, who was travelling with her mother, said, "I was travelling to Jangpura from Jahangirpuri. I was to deboard the train at Central Secretariat. But when the train approached the Rajiv Chowk station it stopped on the tracks. We got panicky and there were just announcements that there was a problem," she said.
It all started on the Central Secretariat-Jahangirpuri line at around 11:30 am after the train's pantograph, which provides electricity, developed a technical fault.
"The train got stuck inside the tunnel. Another train pushed it to Central Secretariat station where it was to terminate its services," Dayal said.
During this period, trains were run in short loop between Jahangirpuri and Kashmere Gate. Two trains were run in short loop between Jahangirpuri and Rajiv Chowk as soon as the affected train cleared Rajiv Chowk, he said.