Flight delays due to fog could be less problematic for passengers at the Delhi airport, this winter. To begin with, the massive Terminal 3 of the Indira Gandhi International (IGI) airport, that caters to all international and most domestic flights, will have more than enough seating to accommodate stranded passengers.
Compared to the 2,700 seats at the old international terminal 2, Terminal 3 (T3) has 13,000 seats. While the latter had just 37 toilets, T3 has 240.
One of the new initiatives taken by private airport operator Delhi International Airport Limited (DIAL) is the facility of early baggage deposit system. Passengers wouldn’t have to lug around their bags, waiting to check-in, even if their flight is delayed by several hours.
“We can accommodate up to 1,500 bags and passengers waiting for their flights can use this system,” said Ashwani Khanna, vice president (Terminal Management).
DIAL is also going to start a ‘hot food delivery service’ for passengers waiting to board their flights at the terminal’s piers. Recently, complimentary snooze chairs have been positioned at domestic and international piers, and post-paid taxis have also been introduced.
The airport is also ready with specially-trained customer service staff and a 24-hour call centre. Where aircraft operations are concerned, DIAL will be providing ‘secured routes’ to aircraft landing in dense fog through the latest technology.
Aircraft will follow computerised airside lights to reach parking bays safely.
IGI airport is the only airport in the country to have Category (CAT) III-B Instrument Landing System, which guides pilots to land in near zero visibility. Now, the airport also has 120 CAT III-B compliant parking bays, up from 55 such bays last year.
With the commissioning of the northern access road, that links the domestic terminal 1 with T3, passengers wouldn’t have to depend on the clogged NH-8 intersection.
Tow-away cranes, a fire tender and additional traffic marshals will be deployed to facilitate the smooth flow of taxis.