On Tuesday night, a gang of highway robbers targeted a 30-year-old MNC executive, Kamlesh Natani, when he boarded a shared cab after getting down at IFFCO Chowk Metro station in Gurgaon. He was thrashed and was dumped at a secluded place, off the national highway.
Natani, perhaps, would not have met this fate had there been a reliable feeder service from the Metro station to take him safely close to his Sector 10 residence. This particular incident may have happened in Gurgaon but all Metro users, particularly in Delhi, experience this problem — lack of a reliable feeder service.
Delhi Metro may have provided a quick, reliable and comfortable public transport to travel around the city and NCR but reaching the Metro station from offices and homes and back continues to be a challenge.
While metro feeder buses are available at only 11 metro stations and DTC buses do not ply inside residential colonies, commuters are left at the mercy of over-charging auto and cycle rickshaws to reach their final destinations.
“The last-mile connectivity is indeed very important and we have tried to do the maximum that we could have done. Our prime responsibility is to run the Metro service and not the feeder bus service. I think, it’s time the agencies concerned joined hands and come up with an effective feeder system connecting Metro stations with residential and commercial places,” said Anuj Dayal, spokesperson,
Delhi Metro Rail Corporation (DMRC).
The DMRC runs Metro trains on seven lines covering about 190 km and cater to a daily ridership of about two million.
“The Metro station is 1.5 km away from my house and there is no feeder service for passengers. Rickshaws don’t ply in Malviya Nagar and auto-rickshaws demand Rs 30 for such a short distance,” said Vanshika Saini, a DU student.
Commuters also complain that feeder buses have vanished from some Metro stations. “Till about a year back, there were feeder buses passing by my colony every 15-20 minutes. But now those buses have vanished altogether,” said Ankita Sood, a resident of Indra Vihar near Mukherjee Nagar.