It should ideally take 1 hour 30 minutes from Noida to Dwarka in the Metro. It takes anywhere between 1 hour 45 minutes to 2 hour 10 minutes to travel from one end to another on the line.
Delhi Metro’s longest and busiest line, Dwarka Sector 9 to Noida City Centre, is also the most chaotic.
Even as Delhi Metro claims 99 per cent punctuality, this metro section witnesses regular delays.
Two incidents of train derailment, a near-stampede situation at Rajiv Chowk Metro station, problem in the power system near Janakpuri West station and public information system giving wrong information — this line has seen everything in the past few months.
The new coaches, manufactured by German firm Bombardier Transportation, that were crucial to the metro’s expansion plans have added to its woes.
Almost 45 per cent of the total number of passengers on the Metro's network (more than 9.5 lakh per day) travel on the Noida-Dwarka line.
But daily commuters are slowly losing patience.
“Trains get delayed almost everyday. Sometimes it is 5 minutes and sometimes 25 minutes,” said Dhiraj Jain, an accounts officer with a private company at Jhandewalan.
It takes Jain, a resident of Janakpuri, 35 minutes to reach office by the Metro, but he leaves home with at least an hour and 15 minutes in hand.
Commuters complain that the Metro has not been able to keep up with the increasing number of passengers.
“We were expecting an increase of 53,000 passengers on line 3 after the opening of the Noida section. However, 80,000 to 100,000 passengers travel between Delhi and Noida every day,” said a senior Delhi Metro Rail Corporation (DMRC) official requesting anonymity.
“Metro is no better than the EMUs these days,” said Rajiv Kulshreshtha who travels to his Janakpuri District Centre office from Barakhamba Metro station every day.
In a reply to a question in the Lok Sabha, Minister of State for Urban Affairs Saugata Roy accepted 59 trips of Delhi Metro services were cancelled in the last 20 days after the extension of the line to Noida.
“We are adding 424 new coaches. The supply will only be complete by 2011. We will add five trains on line 3 by April 2010,” a DMRC spokesperson said.