Delhi government has decided to make it imperative for each of its departments to deliver services in a time-bound manner. At a high-level meeting convened late on Friday evening, Delhi chief secretary Praveen Kumar Tripathi asked departmental heads to ensure that work is completed within a stipulated period in each department.
Currently, 27 services - including power discoms, MCD, NDMC, Delhi Police, transport department, revenue department - are part of the service level agreement, under which the public avails facilities in a time-bound manner. In the next two months, the number of services is likely to touch 65.
Tripathi said, "The Delhi (Right of Citizens to time-bound delivery of services) Act, 2011, will be implemented in the Capital from September 15."
He asked departmental heads to gear up for strict implementation of the Act. Tripathi asked them to prepare a citizen's charter with full details of services to be provided by each department in their offices and on websites. Under the Act, if an officer fails to deliver services on time, he will be liable for a penalty of Rs 10 per day.