To ensure accountability in its various 'public dealing' departments, the Delhi Government may start rewarding the efficient and penalising the corrupt.
On Thursday, the department of Information Technology (IT) made a presentation to chief minister Sheila Dikshit on how a service level agreement (SLA) can be implemented in various government departments.
According to senior Delhi government officials, SLA's pilot project in five government departments proved a success and will soon be implemented in about 30 other public dealing offices.
SLA stipulates the maximum time a department should take to process a particular application.
Any delay would attract penalty on the department head at the rate of Rs 10 per day.
Senior officials said that to ensure that an efficient lot of officers and workers are motivated, the chief minister has suggested incorporating the reward system for before-time delivery.
The applicant will be able to track his application on a computerised system.
According to SLA, a driving licence should be issued within a day, a ration card within 45 days, registration of death and birth should be done within seven days and registration of dealers for Value-Added tax should be done within 15 days.
The government is likely to have SLA with power discoms also.