If you have lost your luggage or face some other problem at the recently-opened Terminal 3 (T3) of Delhi airport, getting a police complaint registered will cost you R80. That’s because the terminal, that scores high on aesthetics, has no police station.
However, there is a control room of the Central Industrial Security Force (CISF) at the spot. But to register a complaint, a passenger has to either go to the police station at T2 (a distance of 1.5 km) or buy an entry ticket (worth R80) to enter T3 and then lodge a complaint with the CISF control room.
“How can I buy an entry ticket if someone has snatched my wallet? At the old terminal, the men in uniform were more accessible. Now, there is no one to tell us where the police station is. The control room at the new terminal should have been outside,” said Narendra Mehta, a frequent flier.
At the old terminal, T2, the CISF control room was located outside; even the police station was outside the arrival hall.
“During the first week of commercial operations, we received complaints of bag lifting from passengers. Our men patrolling the city brought passengers to the control room. Now, they don’t know where to lodge a complaint. Our men posted at the gates are not authorised to take complaints,” said a CISF official.
The CISF is responsible for security at airports across the country. “Our men posted at the gates were approached by complainants several times. However, they could not be of much help. In such cases, they informed the control room over the wireless and the complainant were then taken there. A control room outside the T3 should help solve the problem,” the official added.
Although a site has been allotted outside the T3 for a police station, construction hasn’t started yet. “The Delhi International Airport Limited (DIAL) was supposed to undertake the construction work before the Commonwealth Games, but the police station
is unlikely to be complete
before that,” said O.P. Mishra, DCP, airport.
According to sources, Delhi Police have sent repeated reminders to DIAL for the construction of the police station but to no avail. “This discourages complainants and encourages anti-social elements. This is one of the reasons why touting activities have increased at T3 in comparison to T2,” said another Delhi Police official.
In the first month of the T3 being operational, 38 touts have already been caught.
“DIAL has already provided space near T3 for the construction of a new police station. Delhi Police would be the appropriate authority to give a status update on commencement/completion of construction of the new police station,” said a DIAL spokesperson.
“The CISF has been provided adequate space in T3, including rooms which have direct access from outside the terminal (where they can set up their control room). An adequate number of CISF personnel is available round-the-clock at the main entrance as well as outside all the gates of T3. They can be approached by fliers for guidance in filing complaints. In addition, a PCR van is always available outside T3 for any immediate assistance,” the spokesperson added.