The next time you have an unpleasant experience travelling in a DTC bus — the bus does not turn up at the scheduled time or the conductor misbehaves — don’t feel let back. Help is at hand.
The Delhi Transport Corporation is setting up a new commuter help line.
The new help line, which is likely to be activated by end of June, will be one point central number where you will be able to register your complaints or give suggestions to the corporation.
Delhi Transport Minister Arvinder Singh Lovely said the helpline would be connected with the DTC’s website in due course of time and would be monitored by seniormost DTC officials and the transport minister on regular basis.
“If you have a complaint now, you either have the option to call up the transport department’s help line number or you have to enter your complaint in the complaint/suggestion book available at the DTC’s office. We understand that the commuters do not have time to go all the way to the corporation’s office and they avoid registering their protest. This helpline will give the flexibility to either call or text message their complaints to the centralised complaint centre,” Lovely said.
The help line will have an easy-to-remember number and will be accessible from both landline and mobile phones.
With private buses under the cluster scheme likely to be launched by October, Lovely said the new helpline would also take complaints and suggestions on private and corporate-run buses.
One would also be able to register complaint against blueline buses on this number.
Delhi currently has about 5,500 buses, DTC and blueline together, and the number is likely to increase by 11,000 by the end of 2011.
Delhi’s transport department is already running a helpline where one can register complaints against various modes of public transport in the Capital.
“We are trying to strengthen public transport and attract people to leave behind their private vehicles and travel by buses. To ensure that our public transport gives best possible service such a centralised helpline is a must,” Lovely said.