The Railways has decided to do more than give a Rs 100-crore sponsorship for the Commonwealth Games. It has decided to teach its porters some etiquette for the Games.
Northern Railway is now coming up with a booklet for porters regarding how to behave with tourists and how to help newcomers in Delhi with some useful tips.
The booklet, whose draft is ready, contains information that will be handy for tourists and will also have important contact numbers, said Delhi Division Raiway Manager Ashwani Lohani. "We will be ready with the booklet by September end. Before that, the porter-training sessions will continue," he said.
On Thursday, the programme was launched with training of a group of porters at the Customer Care Institute at Delhi Kishanganj Railway station.
“We have had a formal preliminary session with coolies at New Delhi, Old Delhi and Nizamuddin a few days ago. These formal sessions will teach them a lot of things in a structured way,” Lohani said.
The training sessions have modules on conversation in English and Hindi and key features of customer care in the travel and tourism industry.
Apart from this, there will also be month-long practical sessions at stations with officials supervising the porters in their interaction with tourists.
Initially, the railways had approached Indian Torusim Development Corporation for imparting this training, but the matter did not move forward.
The railways want to present a good first impression about Delhi through porters' behaviour. "If the porters are well-behaved and are armed with extra, useful informantion and guidance about the city, tourists will consider this as add-on benefits," he said.
According to the Ministry of Tourism, 30 per cent of the estimated 1,00,000 tourists visiting Delhi for the Games will be domestic and a huge number of the foreign tourists are expected to use the railways.