After the traffic police and the municipality, it is the railway stations’ turn to befriend you on Facebook. Realising its potential, the Delhi Division of Northern Railway has put the Capital’s stations on Facebook.
Only four stations of the Capital—New Delhi, Old Delhi, Nizamuddin and Anand Vihar—have been put on the social networking website.
The Facebook profile, sporting the logo “150 years of Indian Railway” as its profile picture, is ready to be launched officially. Currently, it is being tested among a few Railway officials and their friends in a sort of “Beta” form. It has already created a buzz among officials and netizens, thanks to heated discussions and debates on topics related to train services.
These topics include “How can passengers be involved in maintaining cleanliness at stations”, “Should disposable pillow covers and face towels be provided in trains”, “What additional facilities should the stations have”, etc.
There will be hourly updates on the page, which will include pictures of various new projects and status updates on passenger-friendly information.
Along with discussions, one can upload pictures, share links and posts on the profile. So fleecing coolies, rude staff, late trains, filthy toilets—every slip on the Railways’ part can be put under the Facebook scanner.
But more than complaints, officials want some perspective from its patrons. “We have several complaint forums. On Facebook, we want to discuss how to better our services,” said Ashwani Lohani, Divisional Railway Manager in Delhi.
“Bloggers and other netizens are a very vocal community. They are blunt in their feedback. We want to engage them to learn more about our work,” Lohani added
Senior Divisional Mechanical Engineer (Freight) will be monitoring the page round-the-clock and compile the responses. Even with the “Beta launch”, the page has earned around 61 “Likes” and the number is constantly growing.