NEW DELHI: To ensure grievances of people are heard and addressed personally, senior officers, including the Delhi Police commissioner, will now be available for the public during fixed hours.
All station house officers, assistant commissioners, deputy commissioner and special commissioners have been asked to spare two hours every day to hear people’s complaints.
An order to this effect passed by the Delhi Police commissioner, Alok Kumar Verma, on May 31.
“The grievances of citizens need to be heard and redressed fairly, judiciously and promptly. An average citizen wants the police to be sympathetic, courteous and helpful,” the order read.
“An institutionalised mechanism is being set up in police stations and police headquarters where the senior officers will be available during fixed timings in their offices to listen to citizens for redressal of grievances,” it said.
The commissioner of police will be available at the police headquarters between noon and 2pm. The special CPs of law and order, vigilance, crime, traffic, licensing and economic offences wing will be available in their respective offices between noon and 2pm.
All district deputy commissioners will be available in their area offices between 3pm and 5pm and all ACPs and station house officers will hear complaints in their areas during that time.
“If any officer is on leave or unable to meet the complainants due to some work, the complainants will be heard by the next senior most officer of the area,” the order said.