Ola rolls out ‘call an auto’ service

  • Atul Mathur, Hindustan Times, New Delhi
  • Updated: Dec 31, 2014 00:56 IST

Ola, the app-based taxi service, has rolled out ‘call an auto’ service in the Capital, days after the Delhi government announced new guidelines for radio taxis to bring cab aggregators under its ambit.

Customers who have the Ola mobile application on their smartphones can also look for the availability of an auto-rickshaw in their vicinity and book one for their journey.

However, unlike Ola Cabs, where you get confirmed booking if there is a cab close to your location, the auto-rickshaw driver registered with the company is free to accept or reject your call for booking.

“When you click book the auto-rickshaw option, a call is made to the auto-rickshaw driver close to you and he is asked if he is willing to take the booking for your destination. The customer gets the confirmed booking and the coordinates of the driver once he confirms it. The entire process takes less than 60 seconds,” said an Ola official.

The auto-rickshaws available through the Ola auto app are the regular ones fitted with global positioning system (GPS) device. The drivers have public service vehicle (PSV) badges issued only after police verification.

Ola officials, however, refused to divulge more details. “Ola Auto is currently on beta mode, available for customers to preview,” Anand Subramanian, director - marketing communication, Ola, said.

The passenger will have to pay the fare shown by the meter and an additional R10 per booking by cash to the auto-rickshaw driver. Apart from Delhi-NCR, the service has recently started on trial basis in Bengaluru, Chennai and Pune.

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