The New Delhi Railway Station is making space for a high-end multi-cuisine restaurant that will be managed by top-ranking players of the hospitality and catering industry and will dish out delectable international cuisines.
Officials are giving shape to some new tender conditions, which include “quality and experience norms” unmatched in the Railways so far.
The norms will make sure that small players who cannot match highest professional standards of food and service cannot participate.
The tender conditions will also add a bit of flexibility in the present rigid norms of selecting L-1, or the lowest bidder for all government contracts.
“Quality guidelines tender will separate the men from the boys,” said Ashwini Lohani, Divisional Railway Manager of Delhi. “Only reputed names will be able to participate so that we don’t have any doubts over quality and service.”
Space has been allotted near the newly constructed waiting lounge on platform no. 1, where work is on to make the place fit for its upcoming role, which, Railway officials hope, will replicate the experience at airports.
The place will offer Continental, Chinese, Italian, Punjabi and south Indian to begin with. “We are looking at appointing a player for each genre of food,” he said.
This is the first time Railways are planning such a multi-cuisine restaurant. Sensing opportunity, some reputed five-star chains have approached its officials to understand the idea.
The business can be huge because once the pilot project at New Delhi sees success it will be replicated at Anand Vihar too. To keep the business model viable, players could be liberal in pricing their menus.
Food is one area where railway stations have always lagged behind. Officials said that quality has seldom been made part of strict tender conditions. The established norms are vague about quality.
Now in case of formulating the new norms, officials are getting down to the specifics so that service providers know their exact deliverables and can be judged against concrete parameters of quality.