Delhi Police will make it mandatory for call centres to ensure that their employees are dropped at their homes and are accompanied by security guards.
The decision came after the abduction and rape of a 30-year-old BPO employee who was dropped on the main road near her house in Dhaula Kuan in south Delhi.
"We will surely promulgate an order making it mandatory for the BPOs to ensure that its employees are dropped at homes and not on main roads. I will issue an order under Delhi Police Act or Section 144 of CrPC," B K Gupta, Delhi Police Commissioner, told a press conference.
The order, which will cover the BPOs, the drivers of call-centre cabs and security guards accompanying the staff, is likely to come out within two days. "We have to study the matter and under which rule it can be promulgated. It may take two days," Gupta said.
"The employees will have to be dropped at their homes. If the vehicle cannot reach their homes, then the security guard will have to accompany them till they reach the homes," he said.
Amulya Patnaik, Joint Commissioner (Southern Range), said the Dhaula Kuan incident would not have happened if the cab of Convergys, the BPO where the victim was working, dropped her at home.
According to Gupta, the accused spotted the women in the call-centre cab and started trailing them. "The moment they saw the cab dropping the women and leaving the spot, they thought it was an opportunity and abducted the victim.
"They were under the influence of alcohol and seizing the opportunity that the girls were walking alone from the Ring Road, they decided to abduct them," he said.
Gupta said police presence is "thin" during 1 am to 5 am. "We have learnt that around 2,000 vehicles of call centres operate during this time. They did not take precaution though we had a meeting with them on November 18," he said.
According to a senior police official, Convergys had outsourced ferrying of their employees to 400 cabs and it was learnt that some BPOs change drivers every six months. "The PCR vans will trail the BPO cabs and see where they are dropping their employees," Gupta said.