Facing problems in implementing the order on dropping women employees home, the BPO industry on Thursday asked Delhi Police to define night shifts, relax norms on door-step dropping and allow installation of GPS on call centre vehicles in a phased manner.
The Delhi Police had made it mandatory for BPOs, media and corporate houses to drop women employees at their houses during night hours and ensure a feedback of their reaching home through a telephone call, a step taken after the sensational abduction-cum-rape of a call centre employee on December 9 last year.
At a meeting chaired by Delhi Police Commissioner BK Gupta, the industry leaders apprised him about the problems faced in implementing the order in “full spirit”.
A senior police official said the industry representatives raised issues like having clarity on the timing of night shifts and problems in dropping women employees at their doorstep.
“They said the order issued under CrPC has not defined the night shift. They wanted to be clear on the timings. Also, they told us that they were not able to ensure that women employees have reached home as many of them were not willing to make a return call,” the official said.
The industry also need a clarity on night hours, he said, adding the industry has also requested that they be allowed to install GPS on call centre cabs.