Services hit as new civic bodies take first steps | delhi | Hindustan Times
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Services hit as new civic bodies take first steps

delhi Updated: Apr 25, 2012 01:45 IST

MCD trifurcation was meant to simplify procedures, but with no proper arrangements in place so far, the teething process of the new bodies has been chaotic. And the chaos is likely to continue for some more months. From depositing the property tax to getting birth certificate will be Herculean tasks for residents.

Sample this: Residents of one corporation are not allowed to pay taxes in another corporation’s zonal offices. Currently, one can pay their taxes at any of the 12 zonal offices of the unified MCD.

"A lot of people live in far flung areas but travel to other parts of the city for work. So far they could deposit their tax returns anywhere, but no more will they be allowed to do that," said a senior MCD official.

Not only this. Those who file property tax returns online also need to submit their ward details, otherwise the payment will not be accepted. Many are not even aware of the fact that they cannot make payment in other zones or that they need to furnish details of their wards.

“I work in Chandni Chowk and used to submit my property tax in the city zone office at Delhi Gate. But last week, I was told that I need to submit it in the cental zone office in Lajpat Nagar,” said Ashish Sood, a resident of Daryaganj which comes under South Delhi Corporation.

A number of Resident Welfare Associations are unhappy with the fact that no meetings are being held with them to familiarise them with the new system. “We have no information about the functioning of the new corporations or how finances and services will be provided. We are meeting MPs, asking them to review the trifurcation as there is already a multiplicity of authorities in the city,” said Ashutosh Dikshit, member of People’s Action, a body representing Delhi RWAs.

Even services provided through e-governance platform will be hit as officials are busy trying to put in place a new system. Sources said for the first few months, all services will be managed manually. The services include issuance of building plans, birth certificates, factory licences, booking of wedding venues among others.

A new database for each corporation will have to be created. “Currently there is one central database for all the online services. So we need to chalk out a plan about how all of them will be divided between the three corporations. It may take us a few months to put in place the new system and facilitate smooth discharge of services,” added the official.