After being in the news for all the right reasons, the Delhi Metro Rail Corporation (DMRC) is now making news for all the wrong ones.
On Friday, massive software-related problems on its tracks forced the DMRC to operate trains manually.
This was the fourth incident of technical troubles holding up Metro services, in a span of five months. Due to a signalling problem, operations on the Dwarka-Noida/Anand Vihar line were disrupted for over two hours.
The technical fault caused the loss of identification numbers (IDs) of trains, forcing the Delhi Metro Rail Corporation (DMRC) to run trains manually and at slower speed.
Explaining what led to the delay in operations, a DMRC spokesperson said, "Every train has a unique, four-digit ID, that helps the Operations Control Centre (OCC) to identify it. If the ID is lost, the OCC cannot keep track of the train."
Friday’s glitches were caused due to a signalling problem on the Metro tracks, following the failure of the automatic train supervision (ATS) server.
This, in turn, resulted in the failure to identify trains.
"We have called in a group of engineers from Germany.
They are working to sort out the problem. We have asked them to ensure that services do not get affected due to the signalling problem," said Anuj Dayal, DMRC spokesperson.
Despite repeated attempts, Raj Kumar, Director (Operations), DMRC, could not be contacted.