A technical glitch in the software used by airlines at their check-in counters at terminal 3 resulted in major chaos once again at the Indira Gandhi International Airport (IGIA) on Friday. While the number of flights that were affected was not huge, primarily because the problem occurred in the afternoon and was rectified just before the evening peak hours, it still managed to create chaos at the terminal due to long queues at the check-in counters with passengers struggling to get information regarding their respective flights.
Airport officials, however, accepted that recurrence of the problem with the Common User Terminal Equipment (CUTE) software, that helps streamline reservation system and facilitate check-ins, is “certainly worrisome”.
This is not the first time that the Common User Terminal Equipment has developed a snag. Similar problems on November 23 had affected flight movement for more than two-and-a-half hours, resulting in massive chaos and confusion on the newly opened terminal. A technical glitch once again affected the system the very next day, though it was rectified soon.
“The Terminal 3 of IGI airport has been facing teething troubles ever since domestic operations were shifted here from November 14,” Air India official, requesting anonymity, as he was not authorised to speak to the media. “It seems the system is unable to cope up with increased passenger rush and operations,” he added.
On both the occasions (November 22 and 23,) Air India flights were affected due to software-related problem. “The problem is with the software, which has been provided to us by the Delhi International Airport Limited (DIAL). We are forced to issue boarding passes manually, which is a time consuming process and results in the delays,” the Air India official added.
According to a senior DIAL official, a dedicated team of experts is available round-the-clock at Terminal 3 to resolve all such issues. “The snags have been more frequent ever since we upgraded the software to keep up with flight and passenger movement at T-3,” said a DIAL official. A team of experts has been formed to keep an eye on such issues. As the system stabilises the snags would also cease of occur,” the DIAL official added.