The ‘change hassles’ triggered by increase in toll rates has resulted in day-long traffic jams on Delhi-Gurgaon Expre-ssway on Friday.
Motorists complained it took at least one hour to cross the 32-lane toll plaza during peak hour of traffic.
The charges have been increased from Rs 20 to Rs 21 for cars (for other vehicles see box) as part of the annual revision of toll rates by the National Highway Authority of India (NHAI), causing the requirement of huge quantity of coins.
However, due to delay in transaction time for each vehicle, motorists using the route faced traffic jams for at least two kilometres from both sides of the toll plaza on the Delhi border.
Even during lean hours, the waiting time was around 30 minutes, said one of the commuters.
Officials of the toll management company, Delhi-Gurgaon Super Connectivity Limited (DGSCL), said the traffic jam was anticipated because the transactions involved lot of exchange of coins.
Earlier toll rates were in round figures.
The toll collectors who would clear around 550 vehicles an hour were able to clear only 450 vehicles, the officials said, adding that the company had arranged for about 160 tonnes of coins meant to be used till one month.
Vivek Sengupta, a resident of Sushant Lok, spent an hour in the morning as well as in the evening for crossing the toll plaza on his way to his office in Delhi and back home.
“My daughter who studies in a Delhi school reached 45 minutes late today at 3.45pm as against 3pm. It is atrocious,” he added.
Vikas Kumar, who travelled from Delhi to Gurgaon on Friday, said: “I was stuck at Mahipalpur flyover at 9.30am at the tail-end of the traffic jam and our car managed to screech up to toll plaza only at 10.30am.”