If it were not over-enthusiasm by one of the passengers who closed the metro door manually, Satyender Jaiswal would not have to travel between Rajeev Chowk and New Delhi Railway Station clinging on the closed metro door, praying for his dear life.
Acquitting the train operator, the special three-member Delhi Metro’s inquiry committee said the train operator moved the door only when the obstruction warning on his panel cleared after a passenger manually closed the door.
Role of train operator
According to the inquiry report, the doors of the Metro are programmed to reopen three times whenever there is an obstruction between 15 mm to 30 mm. After three attempts the door can close by pushing them manually.
“In such cases, the train operator himself gets down to manually check the problem and the station control room is also informed to come down personally and check. But in this case by the time the train operator could get down, the warning signal disappeared as somebody had already closed the doors. The platform was so crowded that the operator could not have seen anything in the rear view mirror,” DMRC spokesperson Anuj Dayal said.
Why the door closed despite obstruction
The automatic doors of the metro can close by pushing them together manually, if there is an obstruction between 15mm and 30mm. Satyendra Jaiswal’s wrist is just 26 mm and it got stuck when somebody closed the doors manually.
Had it been more than 30 mm, the doors would not have closed even manually.
Role of the victim
Though Jaiswal, the victim, displayed great courage and presence of mind in avoiding being hit by any object between Rajiv Chowk and New Delhi, he should have stayed away from the door during the door closing operation, the inquiry committee observed.
The committee has recommended that all CFAs should be re-trained.
“The CFAs should block passenger entry and exit the moment the train doors start closing but should keep a safe distance from such closing doors,” the committee said.
On recommendation of the inquiry committee, the Delhi Metro Rail Corporation would now post a special person at crowded stations such as Rajiv Chowk and Kashmere Gate near the Train Operator Cabs at the platform to raise alarm in case of emergency.
A long buzzer will also be played on the platform before the departure of trains at these stations, the DMRC spokesperson said.