Unclaimed baggage pile up with airport authority | delhi | Hindustan Times
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Unclaimed baggage pile up with airport authority

delhi Updated: Nov 06, 2010 23:31 IST
Faizan Haider

If you recently travelled with Air India to any destination in the country and your baggage was missing, contact Delhi airport authorities.

Because of the continuing chaos at Terminal 3 due to shifting of Air India's 11 domestic flights to this integrated terminal from Terminal 1 of the Indira Gandhi International (IGI) airport, "more than 30 pieces of unclaimed suitcases/handbags are currently lying with us since Sunday," said an official of DIAL (Delhi International Airport Limited).

He added, "These suitcases/handbags possibly belong to commuters who must have travelled to Mumbai, Patna, Kolkata. Nobody has yet come forward to claim them."

"These unclaimed suitcases/handbags were not scheduled to come to Delhi but they landed up here due to somebody's mistake."

According to a Central Industrial Security Force (CISF) official, who wished to remain anonymous, "There were no claimants for the baggage as they kept running on the conveyor belt. Later, we found that the baggage were of passengers who were not scheduled to come to Delhi in the first place."

"We have informed Air India and DIAL officials but they have not yet collected the items from us."

Another CISF official, who didn't give his name as he wasn't authorised to speak to media, said, "Ever since Air India partially shifted to Terminal 3, such chaos has become routine."

Due to the chaos at T3, Air India has set up a high-level monitoring system to ensure that flight operations run smoothly and passengers get easy connectivity between international and domestic flights.

The monitoring system includes setting up of four working groups to keep an eye on arrival and departure of flights, delivery of baggage, facilitation of passengers affected by delayed flights and intimating them and those who come to the airport to receive them about the delays.