Malfunctioning printers, missing chairs, shortage of queue barriers and the resultant delays — that’s the recently crowned world’s second best airport for you. Checking in at T3 has become painful, thanks to lack of basic infrastructure.
Long wait at the immigration counters, as recently reported by HT, is not the only delay passengers are facing at the ‘world-class’ IGIA. Long queues at the check in-area during peak hours have also become a routine.
“T3 is one of the biggest airport terminals in the world but what is the use of so much space when you don’t even get basic facilities?” said a senior official of an international airline.
Airlines claim many gate printers are not working, which delays of issue of boarding passes. “There are never enough chairs to sit on during peak hours,” said the official. Though T3 handles thousands of passengers during the evening peak hours, there is a shortage of crowd control queue barriers (stanchions).
“I have faced inordinate delays at the check-in counters and the airline staff took a long time to issue boarding passes,” complained Pankaj Aggarwal, Secretary General of the Delhi RWAs Joint Front.
“We also face regular software glitches that delays the baggage makeup area,” said an official of a domestic carrier.
These issues were raised in the recent meeting of the Airline Operators Committee and the matter is going to be taken up with the private airport operator Delhi International Airport Ltd. (DIAL). HT has a copy of the minutes of the meeting.
DIAL, however, claimed that they have not recorded any delays or complaints. “DIAL has a dynamic IT back-end support available at all times,” a DIAL spokesman said on the issue of non-functional printers.
He also claimed that chairs are available for all 168 check-in counters at all times. “On few occasions, these are shifted from their original location by the users,” he said. He also said that DIAL has placed ample number of barriers at all counters for better queue management.