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Five steps to becoming a world-class hotelier

Hospitality the world over has one key ingredient—serve with a smile. But today, you need a lot more to make it in the world of hotel management.

education Updated: Oct 09, 2009 20:03 IST
Radhika Pancholi

Hospitality the world over has one key ingredient—serve with a smile. But today, you need a lot more to make it in the world of hotel management. Ecole Hoteliere Lavasa, a private autonomous institute with the academic certification of École Hôtelière de Lausanne of Switzerland, opened its doors in July this year. The hotel management institute will run four-year courses and will admit only 150 students per year. So, what does it take to become a world-class hotelier? Marco Torriani, Chairman of the Board, Ecole Hoteliere de Lausanne who was in the city recently, answers the question.

Willingness to serve
One can become a good hotelier only when one knows what their guests want and are willing to go that extra mile to put them at ease.

Hard work
Willingness to work hard is always a plus point in someone who wants to succeed in the hotel management line.

Clarity of goal
You must be clear about what you want from the industry you choose and whether this industry is right for you. Hotel management is not just about serving with a smile, but being committed to doing so with the same amount of enthusiasm year after year.

Ambition
Ambition is the driving force behind being successful in any industry and hospitality is no different. Once you know that this is what you want to do for the rest of your life, just go for it and the sky is the limit for someone who is talented.
Strong communication skills.

Hotel management, at one level, is all about communicating with your guests to make them feel at ease. Strong communication skills are therefore an ally to a person working in this industry.