Massive response to exam helpline

  • HT Education Correspondent, Hindustan Times, New Delhi
  • Updated: Apr 06, 2015 13:37 IST

Continuing its efforts to reach out to students getting ready for the Central Board of Secondary Education (CBSE) Board exams, HT Education, with the Association of Indian School Counsellors and Allied Professionals started an exam stress helpline from January 5, 2015 onwards.

Within in a span of two months, the helpline got a huge response from students across the country, especially cities such as Chandigarh, Pune, Lucknow and Bihar. Multiple modes of communication such as telephonic counselling and online counselling were used to reach out to the examinees during this phase. On an average, the team of counsellors answered 70-100 calls per day. Queries varied from uncertainties of career choice, how to redefine one’s study approach, preparing for the Boards to dealing with parental pressure, low self esteem and health-related issues etc. Dr Jitendra Nagpal, senior psychiatrist, Moolchand Medcity said, “The helpline was started keeping the heterogeneity of students’ population and geographical spread in mind. The USP of the helpline was guaranteed availability of trained professionals. It was very convenient for both parents and students to have one-on-one conversation with the counsellors and get in touch with them as per their own convenience.”

In addition to providing help to students appearing in Class 10 and Class 12 Board exams, aspirants appearing for the JEE Mains exam also availed the facility. Meena Ramesh, a teacher by profession says, “Being a teacher and parent, there was an increased pressure on me as the Boards were approaching. With the helpline I got tips on how to handle stress and learnt how to make a timetable for my child. After detailed discussion with the counsellor I was able to help my son overcome exam stress and stop nagging him. The helpline closes on March 31.

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