Calls have been pouring in at the Delhi government’s Yuva counselling helpline for the past month thanks to the Class 10 and 12 board exams.
“There has been a sharp rise in the number of distress calls that we have been getting from students in need of counselling these days. This is mainly because of the CBSE (Central Board of Secondary Education) board exams that are on,” says Manju Kumar, consultant at the Yuva centre in Defence Colony. “We get 80-100 calls every day and most of them are from students under exam pressure.”
While the toll free helpline (1800116888) is functional the whole year around, it’s during the Class 10 and 12 examination period in February and March and during admission time in Delhi University, around June, when the calls start pouring in again.
Poonam Gupta, a counselor, said that teachers and parents also call up for help.The helpline, that’s functional from 7.30 am to 7 pm every day, has six professionally-trained counselors.
“A new feature which we’ve started now is counselling youngsters with special needs and their parents. The queries could be career-related or more private like how to deal with different situations. In either case, whether it’s youngsters with special needs or otherwise, we give the callers an option for individual counselling in our centre here and some do come to us,” Kumar said.