The boom barriers on the Millennium City's expressway have been a cause of worry for commuters, following frequent incidents of the barriers falling on vehicles and damaging windshields.
A boom barrier is a pole, usually found at toll booths, to block vehicles from passing until the drivers pay the fee.
Recently, the car of cricketer Yuvraj Singh's mother Shabnam Singh was hit by a boom barrier at a toll gate. She had used her smart tag to pay the toll fee but the machine malfunctioned. Some motorists use smart tags to automatically pay the toll fee and quickly cross the barrier.
A similar incident happened on Tuesday when another motorist, Soutik Biswas, tried to cross the barrier. "As the tag in my car beeped and the boom bar lifted, my driver proceeded. But midway the barrier collapsed, shattering the windscreen. I got out and pointed this out to people manning the gate," said Biswas.
"One of them immediately tried to explain but in vain. The person wanted to blame me for the incident instead of the bad sensor. While he was talking to me another car met the same fate," added Biswas. "I had to pay R6,000 on a new windshield." He said most of the sensors don't work. "Sometimes, the sensors don't show remaining trips and money left on the tag. They also give us wrong information," alleged Biswas.
The Delhi-Gurgaon Super Connectivity Ltd claimed that such incidents are uncommon, about seven to eight cases per month. "The automatic boom barriers are activated by onboard tags operating on the latest microwave technology. But for their proper functioning commuters should follow instructions correctly," said a spokesperson of the company.
"We educate commuters to use the tags correctly, such as stopping on the yellow line, maintaining distance and passing the toll gate only during the green light," added the spokesperson.
The company claimed the boom barriers often fall prematurely because some commuters try to go through the gate when the red light is on. "Until it changes to green, the tag has not been read properly. Some motorists don't bother to maintain distance between cars. A driver may mistakenly assume the green signal for the car ahead is the green signal for his car," said the spokesperson.