Commuters travelling on the widened Gurgaon-Faridabad road continued to face massive traffic jams on Saturday — the second day of the introduction of toll by the concessionaire firm. However, the company said the problems will be resolved in a few days.
Reliance Infrastructure Limited, which built the road, started levying tax from Friday. A 14-lane toll plaza has been constructed near Bandwari village for tax collection. However, the second day threw up some ridiculously comic moments at the plaza with toll attendants seen furiously waving at vehicles to stop. Some commuters even got receipts with wrong dates. Some attendants were even seen chasing the vehicles that sped off without paying the toll. It was chaos all over as even the boom barriers were yet to start functioning.
The commuters were furious as they had to pay the tax as well as bear the traffic trauma. “We are paying toll to save our time, but I was stuck in the traffic jam for 15 minutes and that too in non-peak hours. I wonder what will be the situation during peak hours,” said Ramesh Kumar, a daily commuter. “It seems the toll plaza management was in hurry to collect the tax. They are not bothered about providing proper facilities to the commuters,” he added.
Another commuter said, “I received a slip dated July 1 while today (Saturday) is June 30. Why was the company in such a hurry to levy the toll.” When contacted, a Reliance Infrastructure Limited official said these were the initial hiccups and the creases will be ironed out soon.
“The toll barriers are working well. It takes some time for things to settle down. All the problems will be resolved within one-two days,” said the official. He also clarified the wrong date on the tax slip “may be due to misprinting”.
However, not all commuters were complaining. Some appreciated the widened roads. “We used to witness massive traffic jams. Since the road has been widened now, hopefully there will be no traffic snarls,” said Mahinder Kumar, a commuter. The toll charges range from R15 to R250 for the first three years, depending on the type of vehicle.