For residents of Wellington Estate in DLF City Phase 5, power bills are a monthly puzzle - one that they have to pay first and figure out later.
Residents say they face several problems related to electricity bills, including the fact that no electricity bills are generated. No hard copy or online copies are available for power bills. Also, no break-up of the amount is given and residents have no idea how they are charged.
Ajay Jain, RWA secretary, said, “Tariff management of DHBVN is poor. They have provided a link on their website from where we have to generate a voucher, which is only valid for a day. We can only check the figure and pay the amount. If the billed amount is above `1 lakh, it can be paid only through an online transaction. They do not accept demand drafts or cheques and this causes inconvenience.”
Last November, the RWA had approached the forum for redressal of consumer grievances of the DHBVN.
Jain said in January, the forum even directed the power department to make available all details of the excess amount charged on a quarterly basis. But no action has been taken in this regard, he said.
“No bill is available online and no hard copy of the bill is sent to us,” Jain said.
The RWA has to pay the bill without verifying the correct amount as there is no clarity. The bill is visible only after 10 days of paying the amount.
“We have to first pay the amount even if there are errors in the bill, which is a common affair with the DHBVN,” Vineet Bagga, RWA vice-president, said.
The RWA had also left a complaint on the website of the DHBVN on June 17 and 18. However, no one has replied to the complaint even after a month.
Residents allege that the DHBVN often issues inflated bills to consumers across the city and it is because of this that they want a detailed bill. “We collect money from so many people and they want accountability,” Jain said.
The DHBVN officials refuted all allegations. “The bill must have had some pending amount. The RWA members can come and meet me or the SDO concerned,” said superintending engineer (operations) Sanjeev Chopra.
In June 2015, it was announced that residents can avail a 4% rebate on their electricity bills for payments made in advance. The Haryana Electricity Regulatory Commission (HERC) had directed the discom to do so as the interest earned from advance payments can help cover losses and arrears.
The discom promised consumers a 4% rebate on their current bill and subsequent bills until the advance money deposited by them with the discom gets used up.
But residents say they are not getting the rebate as promised.