Efforts on to reduce complaints | gurgaon | Hindustan Times
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Efforts on to reduce complaints

gurgaon Updated: Sep 24, 2012 00:56 IST
HT Correspondent
HT Correspondent
Hindustan Times
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To tackle frequent tripping and voltage fluctuations, Dakshin Haryana Bijli Vitran Nigam (DHBVN), the discom, will enhance the capacity of all its feeders.

For bifurcation or augmentation of overloaded feeders, a team of field officers will check all such units and send its report in 15 days to the management for the approval of funds, a DHBVN official said.

Such feeders will be renovated and additional transformers will be installed as per requirement.

According to a spokesman of the DHBVN, efforts are on to revive the existing complaint centres and call centre so that consumers can lodge power supply failure complaints more easily by dialing toll-free helpline number- 18001801615.

The number of attendants at the complaint centre has already been increased from 60 to 120. The functioning of call centres is being monitored closely and if needed, the number of attendants would be increased further, the spokesman said.

He said that sub-divisional officers will be deployed on night duty to attend complaints from the consumers and supervise the employees. Junior engineers will be put on night duty at divisional level. Separate helpline numbers will be set up for attending complaints during night.

The telephone numbers and rosters of junior engineers would be placed on the website of the DHBVN.

Each junior engineer would now visit a village in his jurisdiction at least once a month. The officials engaged in operations would keep their telephones open round-the-clock. More staff will be deployed during evening, the peak hour of power consumption.