The city police's tall claims of providing assistance within 9 minutes fell flat when five victims had to wait for 45 minutes near Golf Course Extension Road to get police help.
The victims - three women and two men -- made a call to the police control room when a group of hooligans stopped their car and started misbehaving with them on Tuesday night.
Though the policemen were quite aware of the geography of the area, they kept asking the victims for directions. Finally, when the situation eased a little, the victims went back home.
"As it was raining, we went for a long drive to enjoy the weather. When we reached Golf Course Road, some people came before our car and forced us to stop. Somehow we managed to lock the car from inside," said 30-year-old Atul Saxena, one of the victims.
"We called the police at 10.10 pm. But all our efforts to get help went in vain. The police could not reach the spot even after 45 minutes," he added.
He said a city like Gurgaon needed quick response teams which could reach a spot within a few minutes.
"The men were abusing and threatening us. We were on their mercy. On the other hand, the cops were asking us to guide them to trace the location. Why don't they have GPS and other advanced technology to deal with such situations," asked Jaya Pandit, who was with her husband when the incident took place.
Last year, the city police had claimed that the police response time had been reduced to 3-9 minutes from 12 minutes. "A city like Gurgaon needs quick response teams which can reach the spot within a few minutes. We will look into the incident and take appropriate action in this regard," said DCP (Crime) Maheshwar Dayal.