The Foreign Registration Office (FRO), Gurgaon, aims to achieve the certificate of the Organisation for Standardisation (9001:2000) for better management and working, a senior official has revealed.
Companies seek an ISO certificate to improve its efficiency and working.
The FRO, located on the third floor of the Mini Secretariat, receives a large number of expats and foreigners throughout the day. The staff at the office comprises five persons.
The FRO looks after visa extension, registering foreign nationals visiting or staying in Gurgaon, issue medical, education and employment visas, issue police clearance certificates (PCC) to Indians if the immigrant country seeks one.
However, at present, the FRO premises is an eyesore to the visitors.
The office has a seating capacity for only 10 persons, forcing visitors to stand, thereby crowding the place.
The two elevators leading to the office are also defunct, due to which foreign nationals have to walk up a flight of stairs. Besides, there is no drinking water dispensing facility at the office. To top it all, foreign nationals have complained that the office staff is 'unfriendly.'
However, FRO officials say they are working towards providing better services to people.
"Our aim is to achieve the ISO certificate like the Foreigners Regional Registration Office, Delhi. We need to increase our staff and need a bigger office," said an official on the condition of anonymity.
The major challenge that lies ahead for the FRO is to meet customer preferences, he added. The Gurgaon district police was given the ISO certificate for better management and working in 2006.