Top officials of three real estate firms have been summoned by the subcommittee of Allottees Grievance Redressal Forum (AGRF) for failing to appear at the meeting on March 28 to discuss the grievances listed by apartment buyers. The three developers have been asked to appear at the department of town and country planning office, Gurgaon, on April 6 and 7.
The committee said despite being informed in advance and the agenda list sent to developers, they did not turn up for the meeting as a result of which grievances of numerous homebuyers could not be heard.
Directors of Universal Buildwell, ILD Millennium Pvt Ltd, and Today Homes and Infrastructure have been called by the town planning department to explain their position with regard to customer complaints.
On Tuesday, a number of complaints listed by homebuyers were discussed in the meeting of the seven-member AGRF subcommittee headed by DTP Mohan Singh.
Singh said issues pertaining to 11 developers were heard in the meeting and most of these pertained to delay in delivery of flats, non-payment of assured returns, lack of work on project sites and other such issues.
“We heard both parties and directions were issued to ensure early resolution of long pending issues,” he said.
Heated arguments were also seen during the meeting between the representatives of the builders and homebuyers who shouted slogans and held a protest at the Huda office.
Buyers alleged that despite paying their lifesavings, they had been forced to come on to the streets and hold demonstrations to get what was rightfully theirs due to non-delivery by realtors.
Assistant Town Planner RS Batth said a complaint with regard to calculation of super area was received from many buyers and to resolve this issue, the developer was asked to explain the increase in the area.
“We have decided to hold a joint inspection in such cases and also monitor progress of projects from where complaints were heard. Timeline of projects will also have to be submitted,” he said, adding that those who were absent from the meeting have been summoned on April 6 and 7.
Jaivir Sharma, planning officer, said a list was being prepared of those matters, which are complex and need to be heard at the main AGRF meeting.
A spokesperson for Today Homes said that the delay in their project was caused by reasons which were beyond their control. “We are committed to deliver the project to our buyers and will do everything to achieve this”, he said.
Officials of Universal Builders did not respond to the phone calls, and message.