The flourishing business process outsourcing (BPO) industry in Gurgaon symbolizes the growth story of the entire Haryana, chief minister Bhupinder Singh Hooda said on Friday.
Gurgaon constitute 4% of the world's total BPO workforce and that is a confirmation that the city has taken gigantic leap forward from being a dusty unexplored patch two decades ago, said Hooda at the Leaderspeak@ht Conclave.
Praising the corporate sector for pushing up the city's growth, Hooda also mentioned that 11% of the country's total BPO workforce is in Gurgaon.
Several leaders of BPO and IT industry were present on the occasion.
Gurgaon has over 300 domestic and international outsourcing units. Nearly 100 of them, over the years, have successfully transformed themselves into the new-age Knowledge Process Outsource (KPOs) and Business Process Management (BPM) firms.
Indian BPOs no longer hire just fresh graduates and under-graduates as Indian outsourcing industry has come a long way from being just the call centres managing the back office operations of the clients in the USA and Europe.
MBAs, chartered accountants, lawyers, engineers and other professionals comprise the workforce to cater to several other knowledge outsource business the industry has brought into its fold over the years.
The growth of the industry can be gauzed from the fact that about 35,000 women are working in the BPOs and Information Technology sector in Gurgaon at present.