Commuters from the city faced a tough time as the Delhi Metro’s Yellow Line services — the only DMRC service to and from Gurgaon — was hit for nearly two hours on Sunday afternoon because of a power snag that left people stuck inside metro trains and stations. The services were normalised by 7:45pm, said a metro official.
Commuters were stranded between Samaypur Badli and Huda City Centre stations between 3:17pm and 5 pm. Services were partially restored after 5pm but could be completely restored only after 7:45pm.
The snag occurred as an overhead power line between Qutub Minar and Green Park metro stations in Delhi was ruptured, bringing the train to a halt. Commuters said as they were left stranded inside trains and stations for over two hours, the exit limit of their coupons and cards expired, further creating a rush at metro stations.
“I travelled from Malviya Nagar to Huda City Centre Metro station around 4pm and there was major rush both in the train and on the station. While we reached in time, many people had difficulty exiting the station as their tickets crossed the 120-minute expiry limit. They had to fix the issue with the customer service desk,” said Sanjiv Saxena, a Gurgaon resident.
Angry commuters took to social media to vent their frustration while some cautioned others not to take the Yellow Line.
“Train breakdown on Delhi Metro Yellow Line shuts down service from Gurgaon to Delhi. Why would we plan for breakdowns. Never gonna happen (sic),” @abhidabhi tweeted.
“Fault in Delhi Metro Yellow line no trains to Gurgaon (sic),” @kanvanand tweeted.
“Snag hits Delhi Metro’s Yellow Line, thousands of passengers stranded at stations between Jahangirpuri and HUDA City Centre (sic),” @zafarabbaszaidi tweeted.
A DMRC spokesperson said, “Train services on Line 2 were affected around 3:17pm on Sunday due to a problem with the pantograph of a train that damaged overhead equipment stands while approaching Chattarpur station going towards Badli.”
“The overhead equipment team repaired the affected section. In the meantime, normal services were maintained on the whole line by running trains in loops from Huda City Centre to Sultanpur, Sultanpur to Qutab Minar, and Qutab Minar to Badli. As a result, train services were resumed on the line and continuous service on the affected section was restored as soon as OHE repair work was over,” the spokesperson added.