Customers of Manappuram Finance are shocked and worried about the security of their gold ornaments and valuables that they had deposited with the New Railway Road branch of the company. A number of depositors rushed to the branch on Friday enquiring about their assets.
However, the Manappuram officials told the customers that their deposits were safe as the entire value of gold is insured.
Gold worth Rs10 crores and Rs7.5 lakh in cash were looted from the branch on Thursday morning by a group of around eight armed men.
The majority of the loan firm’s 500 customers voiced concern over the daylight robbery. Of the loot that the armed robbers decamped with were cherished family heirlooms and gold ornaments. Some of the depositors visited the branch on Friday to deposit the interest on the loan, but were told to deposit the money online or at any other branch in the city.
Notwithstanding the assurances of the staff, some customers, who lost their gold deposits, demanded that they be exempted from the payment of interest till such time the company assures compensation for their losses. “I had come yesterday to deposit the money loaned to me and get my jewellery back, but saw a large crowd and went home. Today, I was shocked to learn that all my gold deposits are gone. Why should we continue to pay interest on our loans when our ornaments have been stolen,” a customer, who came from Arjun Nagar in Gurgaon, said.
Her predicament is that she had deposited the ornament without telling her family members and it will be almost impossible to get the exact replicas of the jewellery stolen if the police fails to recover them.
Lalit Kumar Indora, who came from Rohtak to deposit his interest, was not aware of the heist and was numbed after he got to know about the incident. “My father had suffered a heart attack recently and I could not come earlier to pay the interest. I was shocked beyond words after learning of the incident,” he said.
A number of customers came to the Manappuram branch to enquire if their deposits are safe after reading about the incident in the newspapers. “I have deposited few grams of gold and took a loan. Although the company officials have assured that gold of equal value or cash would be given to compensate customers who lost their deposits, my concern is that family jewellery treasured for years could be lost forever,” Lalit Rastogi, a Gurgaon resident, said.
Anand Sharma, area manager, Manappuram Finance, said they have assured customers that their deposits are safe. “All the gold was insured and the people will receive equal value of gold or cash once the investigation is over,” he said. The company is hopeful that the police will soon recover the robbed ornaments.