Gurgaon railway station will soon have a Facebook page to inform passengers about arrivals, departures and delays of trains, officials said.
The page is expected to be launched in a month. Officials of the Gurgaon railway station have written to the Northern Railway in this regard.
Passengers can lodge complaints regarding dirty toilets, poor quality of food or crimes against women aboard trains on the social media page. Officials concerned will take prompt action, the railways officials said.
In case of a crime against a woman passenger, a quick response from a team of the Railway Protection Force (RPF) or Government Railway Police (GRP) will reach her seat and take action against the accused.
“The social networking site will become popular as the public is active on social media. This page will inform passengers about train schedules and which platform they will arrive on,” Jagdish Prasad, Gurgaon’s station superintendent, said.
The officials will also introduce a centralised SMS-based complaint monitoring system through which they will rectify the deficiencies, Prasad said.
The railways will also inform people about the latest developments and facilities at the station, apart from responding to queries about train timings.
Railway authorities recently upgraded the Gurgaon railway station from Grade A to B after footfall increased by 30%. The Northern Railways started renovating the station a year ago and spent Rs 3.5 crore on a facelift project. This involved revamping all three platforms, increasing their length,adding and repairing sheds and installing air conditioners in waiting rooms.