Even as the expressway operator experiments with different plans to ease congestion at the toll plaza, commuters are bearing the brunt.
Monday morning witnessed the usual traffic jams with long queues of vehicles entering Gurgaon from Delhi. The pile-up spilled on to the Rajokri flyover in Delhi as well.
The expressway concessionaire, Delhi Gurgaon Super Connectivity Limited (DGSCL), has to file a reply on the steps taken by it to ease chaos on the 32-lane toll plaza in the Punjab and Haryana high court on Thursday.
The firm said it was trying out various permutations and combinations and would take instructions from the court on the most suitable one.
On Monday, five additional toll collection terminals were set up in each of the 10 lanes for vehicles entering Gurgaon. But the experiment failed as there was not much change in the waiting time for commuters who were stuck for more than 30 minutes at toll plaza.
The move evoked mixed response from commuters. While many were unhappy, some praised the toll operator for attempting to solve the perennial problem of snarls.
The plan of processing six vehicles at a time also did not yield much result as the toll collection agents were nowhere to be seen after a few hours.
A DGSCL spokesperson said that for the last one week they were experimenting with different toll collection configurations to ease rush at the toll plaza, on directives of the high court.
“All experiments were done in peak hours when traffic volume is high in order to assess and compare the effectiveness of each configuration. Some are more effective and the comparative data is being collated to assess the most effective arrangement. The findings will be submitted in court,” the spokesperson said.