Residents of Dwarka commuting to and fro Gurgaon have to face a lot of problems due to lack of an efficient public transport system. Though private chartered buses ply on this route, they are not enough for the thousands of commuters who have to travel to the Millennium City daily.
Commuters claim that the chartered buses only run in the peak hours and the low frequency of DTC buses makes it very difficult for residents to reach Gurgaon in the afternoon.
"DTC buses that run between Gurgaon and Dwarka are very inconsistent. It is difficult to find one in the afternoon and when one finally comes, you would be lucky if you manage to get in," says 28-year-old Remya Prakash as she waits at Dwarka's Sector 1 stop for a bus to Iffco Chowk.
Residents complain that the chartered buses often overcharge from its customers and conductors misbehave with the commuters.
"Conductors of private buses often shout at the passengers as they know that the people only have their services to rely upon," said George Jose, 22, who has to take a chartered bus to reach his office in Gurgaon.
Other than connectivity, security is also a major concern for the travellers. After the recent Delhi gangrape incident involving a chartered bus, people have become more concerned. "I will have to buy my daughter a car soon as I don't have the courage to let her travel on chartered buses from Dwarka to Gurgaon," says Kavita Vasudevan, a Dwarka resident whose daughter commutes in chartered buses daily.
Dwarka’s Sector 21 and Iffco Chowk already have Metro services. Sector 21 is served by the Delhi Metro’s blue line, while Iffco Chowk is served by the Jehangirpuri-HUDA City Centre line. But the Sector 21 and Iffco Chowk Metro stations are not connected directly now.