The semi-low floor buses launched between Gurgaon and the IGI Airport have failed to gain popularity among commuters as a majority of these ply empty.
The Haryana Roadways had launched the round-the-clock bus service on December 7.
The move was taken to benefit passengers and employees working at the Indira Gandhi International Airport (IGI), who stay in Gurgaon and daily commute between the two destinations. However, the total occupancy of the buses has not even reached 50%.
On the other hand, Yashender Singh, general manager of Haryana roadways (Gurgaon), stated, "This is a new venture and people are not aware about it. It will take some time for the service to gain popularity among the masses," he added.
Meanwhile, the staff working at the IGI airport has a different take on the issue.
"We all commute by carpooling. But from next month, we will start travelling by the bus," said Neha Aggarwal, an employee at the airport.
But Sahil Sharma, another employee, said, "I have travelled twice in the bus but no special facilities have been provided. We need better service and comfort."
The semi-low floor buses have 33 seats and space for luggage. The service is available every 20 minutes. The buses start from Hong Kong Mall, Sector 56, at 6am and return at 9:30pm from the IGI Airport.
The airport is yet to be connected to Gurgaon through the proposed high-speed Metro line.