Lack of awareness about the helpline number of the Delhi-Gurgaon Expressway and the slow response of the highway rescue teams don’t let accident victims get immediate medical attention.
Though the highway operator maintains that a number of patrol cars and ambulances are posted to take care of emergencies, lack of communication is clearly visible.
In a recent accident that happened opposite the government school in Kherki Daula, locals said that despite making several calls to the police as well as the ambulance, no one came to rescue the victims who had to be taken to the hospital in a private autorickshaw.
“There are frequent accidents on the stretch since a number of pedestrians use the stretch to cross the road. There is little help from the highway authorities or the police to take the victims to the hospital or provide first aid,” said Dilip Yadav, a resident of Kherki Daula.
Locals allege that earlier there were telephone booths on the expressway from where the phone calls could be made to the highway operators but now these don’t function. Likewise, they allege that the highway helpline number that should have been painted at major junctions and important points is invisible.
On Wednesday, an auto driver was seriously injured on the expressway ahead of Sector 31 cut and despite calls for help no one turned up. “The driver whose ribs were broken was rushed to the hospital by a good samaritan as none from the authority came to help,” said Parvesh Kumar, a local.
The highway operator, however, maintains that two route patrolling vehicles that are fitted with GPS are permanently posted for rescue operations. “We have four operational ambulances to help accident victims. There is a 24-hour control room functioning to keep an eye on the expressway,” said Navneet Partap Singh, CEO, Skylar, the highway operators.
Asked about the lack of response to accident victims, Singh said that there could be lack of awareness about the helpline number, which may have led to the situation.