Commuters boarding the Delhi metro line at Iffco Chowk, MG Road and Guru Dronacharya stations always find themselves in a crowded coach during the peak hours or rather the “crush hours”.
Commuters say they often struggle for toe space and getting a seat is more difficult than winning a lottery.
The Guru Dronacharya Metro station, the first station while entering Gurgaon, has the least footfall — 12,000 — among the five stations.
Commuters say the ticket vending machines often malfunction and the ATMs are perpetually out of service. Customer service is not up to the mark and there are only a few guards to guide commuters.
Though the parking space is satisfactory, commuters have concerns about the area around the station.
Women say the absence of streetlights outside the station is worrying. As the station has comparatively less footfall, they feel unsafe alighting there at night.
“It’s scary when I come out of station after sunset. There are no streetlights in the area,” Urvashi Sharma of DLF Phase 3 said.
Besides, there are two liquor shops near the station and brawls are frequent. Even then no steps have been taken to augment the police presence in the area. Last month, a 30-year-old woman from Nepal was allegedly raped by an auto driver near the station.
The MG Road Metro station is sandwiched between malls and commercial buildings. While office goers crowd the station on weekdays, shoppers and movie buffs flock the malls on weekends. The station has a footfall of 26,000.
“We are caught in the middle of the rush and seats are rarely available. The metro should start trains from these stations as well so that passengers can get seats,” Rajiv Vats, a corporate employee, said.
Commuters say crossing the MG Road is difficult as there is no zebra crossing or traffic light for pedestrians near the station. People usually jump over the divider to reach the other side.
Though it is one of the busiest locations in the city, last-mile connectivity is sparse. Commuters say auto drivers are unruly and fleece them. The parking space is inadequate.
“We find it difficult to get a bus or other means of public transport. Only autorickshaws or shared autos are available,” Diwakar Gupta, a resident said.
Besides, vendors have encroached upon the area around the station. Commuters say the food sold is stale and authorities do not keep a check on it.
At 37,000 Iffco Chowk Metro station has the second highest footfall in Gurgaon. The commuters are primarily office goers from Old and New Gurgaon.
As the metro police station is located here, there is more police personnel in the area. Women say they are comfortable using this station even during late hours.
Last-mile connectivity from the station is poor and despite the police presence, auto drivers refuse to ply by the meter.
Besides, commuters complain that helmets and car accessories are often stolen and vehicles are damaged at parking lots. The parking space is, however, inadequate and fills up early morning.
Commuters want the metro authorities to increase the number of baggage scanners and ensure that elevators are working, at least during peak hours. Cleanliness needs to be improved. They also want feeder bus services to Old Gurgaon, Palam Vihar, sectors 21, 22 and 23, and Udyog Vihar.