Traffic snarls are being witnessed at the Delhi border (Sirhaul) toll plaza on the Gurgaon expressway for the past two days. Commuters claims that they have to spend 10-15 minutes to pass through the toll plaza.
The situation is likely to remain the same for the next three days as the police have dedicated two lanes for the hassle-free movement of foreign delegates from 19 countries who have arrived in Gurgaon for a meeting of Indian Ocean Rim-Association for Regional Cooperation (IOR-ARC).
The meeting that started at Hotel Oberoi in Gurgaon on October 29 will conclude on November 2.
On Tuesday, the Gurgaon traffic police shot a stinker to the expressway operator, expressing dissatisfaction over the traffic management.
"The expressway operator has failed to manage the traffic effectively as per the high court orders, resulting in long congestion during the last two days. The operator did not lift boom barriers despite the traffic crossing the redline-mark on both sides of toll plaza," said DCP (east) Maheshwar Dayal.
Motorists have alleged that the congestion is also due to the slow collection process of toll by booth agents.
"On Sunday, I was stuck in the jam at the toll plaza for 15-20 minutes. I found the agents comparatively slow in processing the toll," said Shruti Singh, an HR executive with a city-based firm.
However, officials of DGSCL, the expressway operator, claimed that the waiting time for the motorists at the Sirhaul toll plaza was still under three-minutes and vehicle queues never crossed the red line.
"There was no let up in the toll processing speed. There was a minor problem due to the two lanes being dedicated for the conference initially, but even that has been resolved," a DGSCL official said.