India Yamaha Motor has voluntarily recalled 56,082 units of its Ray scooter, after it detected insufficient strength in the handlebar of some scooters owing to welding issues.
According to the company, in extreme cases, the glitch is likely to impact the scooter’s steering operation. As part of an exercise to rectify the problem, the company will reach out to each Ray customer to process the recall.
The company discovered the fault during one of its field studies and has now identified all such units of the Ray scooter sold so far. India Yamaha Motor will be voluntarily replacing the handlebars in all such scooters free of charge.
The formal statement as issued by the company says that, “Yamaha constantly monitors the performance of the vehicles used by our customers as well as the performance of parts fitted in them. We will run the voluntary recall campaign on 56,082 units of the Ray as we have found that the handlebar fitted in some scooters may have insufficient strength due to inadequate welding which may in the worst case scenario have an impact on the steering operation. We will be rectifying the error by replacing the handlebar completely free of charge.”
The company has begun the recall exercise on Saturday (July 20, 2013) through a campaign named Ray Refresh Campaign which will be run through the company’s dealership networks across the country. The customers will be contacted through mail as well as phone calls to replace the affected part through this campaign.
The campaign is restricted to Ray scooters only. The newly launched Ray Z scooter is unaffected by the handlebar issue.