The cleanest railway stations in the country are in Gujarat and the dirtiest in Bihar and UP, according to a passenger feedback survey on cleanliness carried out by the railway ministry, which says lack of sanitation at stations was the biggest concern for commuters.
Out of the 40 different cleanliness parameters passengers rated stench at stations as their top concern, followed by a lack of dustbins and unclean platforms.
The survey was conducted at 407 major railway stations and nearly 1,30,000 passengers participated.
The report was released by the railway minister on Tuesday. Among the 10 cleanest stations in the order of ranking are Beas, Gandhidham, Vasco Da Gama, Jamnagar, Kumbakonam, Surat, Nasik Road, Rajkot, Salem and Ankleshwar. Five stations in Gujarat -- Gandhidham, Jamnagar, Surat, Rajkot and Ankleshwar-- are among the top 10.
The dirtiest stations in order of ranking are Madhubani, Ballia, Bhaktiyarpur, Raichur, Shahganj, Janghai, Anugraha Narayan, Sagauli, Ara and Pratapgarh. Five dirtiest stations -- Madhubani, Bakhtiyarpur, Anugrah Narayan, Sagauli and Ara--are in Bihar.
Every passenger was asked to rate the station’s cleanliness on 40 different parameters. Of these ‘absence of stench in the station premises’ was the most important for the passengers, this was followed by ‘adequate availability of dustbins’.
‘Condition of flooring surface at platforms’, ‘cleanliness of platform areas’ and ‘promptness in cleaning of extremes of dirtiness like nightsoil/vomit’ occupied third place in the priority list.
The primary audience for the survey were passengers. Porters and vendors on the platform or ticketed area and railway officials were also approached for feedback.
For every A1 (75 stations) category station, 400 passengers were targeted for interview, while in every A (332) category station, 300 passengers were targeted for the interview. 10 interviews per station were carried out by the surveyors.
On the basis of these findings, the ministry has issued guidelines to zonal headquarters for taking suitable action.
The ministry now plans to carry out such surveys from time to time to gauge the levels of improvement across stations and develop a monitoring mechanism through an e-platform.
One of the key suggestions of this study is to “consolidate and monitor the cleanliness through an e-platform. This can also be used to send alerts. The above mechanism may be on e-platform, which will enable managers to get real-time status of cleanliness”.