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HindustanTimes Mon,22 Sep 2014

Additional helpline to address power complaints in city

HT Correspondent, Hindustan Times  Gurgaon, June 10, 2011
First Published: 01:05 IST(10/6/2011) | Last Updated: 01:06 IST(10/6/2011)

The residents of Gurgaon have got yet another helpline number for registering power-related complaints.

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At its newly-established call centre, the Dakshin Haryana Bijli Vitran Nigam (DHBVN) has started the additional telephone helpline ‘155333’, which is easier to remember.

The previous toll-free number ‘18001801615’ for registering complaints related to disruption in power supply is also functional.

Apart from Gurgaon, the new number is accessible from all  areas which come under the DHBVN distribution range. The areas include Sirsa, Fatehabad, Hisar, Bhiwani, Mahendragarh, Rewari, Mewat, Palwal and Faridabad.

A DHBVN spokesperson said: “On dialling this number, an attendant would tell the reason of power cut or failure and the timeline by which the supply is likely to be restored. In case the power supply is disrupted due to local fault, a complaint would be registered and the staff at the concerned complaint centre or in the field will be asked to attend it.”

“After restoration of power supply, it will be confirmed on the telephone from the complainant if he or she is satisfied,” the spokesperson said.

The call centre registers complaints and forwards it to the respective offices or the task teams for timely redressal. It follows up the case until it is successfully resolved and communicates with consumers through voice, e-mail, web chat, fax and SMS.

An interactive voice response system (IVRS) assists the callers promptly in case of rush of complainants.

The call centre also interacts with the fault rectification team for quick redressal of complaints.


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