Discom to analyse call centre data to improve service

  • HT Correspondent, Hindustan Times, Gurgaon
  • |
  • Updated: Oct 31, 2012 01:08 IST

In its bid to effectively redress consumer complaints, the state-run discom Dakshin Haryana Bijli Vitran Nigam (DHBVN) will analyse call centre data to improve the service.

According to a Haryana government spokesman, the DHBVN will compile data to find a permanent solution for areas that log in the highest number of complaints.

Consumers who face problems on a regular basis would be identified for redressal of their  grievances. Residents can call on the helpline to register all types of complaints, including incorrect bills, incorrect meter reading, new connection and change of meters. Complaints can also be lodged online on www.dhbvn.com. The discom will also classify complaints as rural and urban and sub-classify on the basis of their nature for better monitoring. Any DHBVN consumer can register a complaint by dialling the toll-free telephone number — 18001801615 or 155333.

The discom will now attend to complaints round-the-clock in rural and urban areas. Mobile complaint centres are also being made functional for each circle and old complaint centres are being revived by providing additional manpower. Complaint centres will also be set up at all substations in rural areas.


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