Advertisement

HindustanTimes Mon,22 Sep 2014

Discom to analyse call centre data to improve service

HT Correspondent, Hindustan Times  Gurgaon, October 31, 2012
First Published: 01:07 IST(31/10/2012) | Last Updated: 01:08 IST(31/10/2012)

In its bid to effectively redress consumer complaints, the state-run discom Dakshin Haryana Bijli Vitran Nigam (DHBVN) will analyse call centre data to improve the service.

Advertisement

According to a Haryana government spokesman, the DHBVN will compile data to find a permanent solution for areas that log in the highest number of complaints.

Consumers who face problems on a regular basis would be identified for redressal of their  grievances. Residents can call on the helpline to register all types of complaints, including incorrect bills, incorrect meter reading, new connection and change of meters. Complaints can also be lodged online on www.dhbvn.com. The discom will also classify complaints as rural and urban and sub-classify on the basis of their nature for better monitoring. Any DHBVN consumer can register a complaint by dialling the toll-free telephone number — 18001801615 or 155333.

The discom will now attend to complaints round-the-clock in rural and urban areas. Mobile complaint centres are also being made functional for each circle and old complaint centres are being revived by providing additional manpower. Complaint centres will also be set up at all substations in rural areas.


Advertisement
more from India

UP Muslims see hope in Modi’s ‘patriotism’ remark

Modi’s conciliatory statement on Indian Muslims has stirred a debate among UP's 40 million Muslims, with community leaders agreeing that their lingering distrust of the BJP could be removed if the prime minister walked the talk.
Advertisement
Most Popular
Advertisement
Advertisement
Copyright © 2014 HT Media Limited. All Rights Reserved