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HindustanTimes Tue,16 Sep 2014

Just tweet to solve your postal problems

Nandini R. Iyer  New Delhi, May 27, 2010
First Published: 23:56 IST(27/5/2010) | Last Updated: 23:57 IST(27/5/2010)

Got a grievance? Post it! If you’ve a query or a grievance relating to the department of posts, try tweeting about it to India Post@PostOfficeIndia.

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Barely three months after it started its Twitter account, India Post — it was the first GOI department to go on a social networking page —  has 1,164 followers and has resolved countless complaints and queries.

About negative comments or complaints, secretary, Posts, Radhika Doraiswamy says, “We want the negative comments. We started this page as a marketing tool for our international product, but each negative comment is an opportunity to set things right,” she said, but added, “There is also a tremendous amount of goodwill for India Post.”

A casual visitor to the India Post page, @anandanjaria, had left a tweet on the department’s twitter page, saying, “Hope they can track my lost parcel.” It took some tweeting back and forth, but on 19 May, 2010, Anjaria left a tweet saying the parcel had been handed over.

For a page that started out with trying to tell people about its activities such as commemorative stamps, exhibitions and its products, PostOfficeIndia has come quite far, says Doraiswamy.

Sample some queries: “Can I send perishable food in a domestic parcel?”, “What are the rates to send a parcel to…”. “Is it possible to receive mail during non-office hours?”.

The department’s own tweets include messages such as “India Post reaches out to Manipur to mitigate impact of blockade.” Or: “Sending a parcel abroad? Try the secure &convenient Flate Rate Box.”.

The only problem as of now is the department’s twitter presence is dependent on “only one boy”, who manages the page.


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