A district consumer forum has asked a mobile phone service provider to pay Rs. 5 lakh to a customer for deficient service.
The Thane District Consumer Redressal Forum (TDCRF) held that LOOP Mobile had issued a duplicate SIM card of the customer to another person without verifying the credentials of the latter.
The customer suffered a loss of Rs. 5 lakh as the money was withdrawn from his bank account by the person, who procured his duplicate SIM card.
Beniprasad Raika, a resident of Malad suburb in Mumbai and employed in Thane district, had purchased a SIM card in 2009 from LOOP mobile gallery, he informed the forum.
The SIM card was working properly, till it suddenly stopped functioning in February 2011.
Raika went to the service provider gallery at Thane to find out as to why the SIM was not working and he was informed that the LOOP office at Mahim (in Mumbai) had by mistake disconnected it and the same was restored.
The same month, he got a call from the Chembur gallery of LOOP Mobile saying that one person had approached them with an application, purported to have been written by the company of the complainant, for issuing a new of SIM card. To this, the complainant said he had never sought change of any SIM and the gallery should hold on the person for further action.
Later, he got an SMS from his bank informing about his one time password for financial transaction, when he had not made any such request.
He then found that someone had hacked his bank details and through net banking withdrawn an amount of Rs 5 lakh from his bank account on different days and it was revealed that the Mahim office of the company had issued a duplicate SIM to a person, who had misused his details and PIN code to siphon off the money.
His repeated efforts with LOOP mobile to get the details of the bogus documents used to get the duplicate SIM failed following which he lodged a complaint with the police regarding this, Raika told the forum.