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HindustanTimes Thu,18 Dec 2014

Now, lodge your power complaints on phone in Hry

HT Correspondent, Hindustan Times  Chandigarh, May 08, 2013
First Published: 15:32 IST(8/5/2013) | Last Updated: 17:40 IST(8/5/2013)

Haryana power distribution corporations have made it convenient for consumers to lodge power supply complaints dialing a BSNL landline number 15-53-33.

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This unique number has been allocated to the distribution companies and complaints on this number will be registered round-the-clock.

A spokesman of Uttar Haryana Bijli Vitran Nigam (UHBVN) said on Wednesday that it will be simple for consumers to remember this exclusive number. Complaints relating to power supply failure would be registered and fed in computer at the call centre. The complaint staff at complaint centre concerned or in the field will be asked to attend the complaint.

After restoration of supply, it will be telephonically confirmed from the complainant if he is satisfied. If the complaint is of any other nature i.e. relating to billing, connection, replacement of meter, expansion of system, etc, the complaint would be transferred to the consumer grievance redressal system (CGRS) of UHBVN/DHBVN by the call centre.

He said that the CGRS has the provision for the staff to login and check the grievances that have been assigned to them. The complaints are to be redressed in a time-bound manner. To make grievance redressal system more effective and fast, the system will provide a mechanism by which the grievances will get auto escalated to the next official in the hierarchy.

Each grievance will have fixed number of days in which it needs to be redressed, failing which the grievance will escalate to the immediate senior of the officer. The next officer will also get the predefined number of days for redressal of the grievance, failing which the grievance get escalated to senior officials upto the level of chairman and managing director (CMD).


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