Rajnath Singh launches mobile app for paramilitary forces to lodge grievances
Union home minister Rajnath Singh on Thursday launched a mobile phone app for paramilitary forces to enable them to seek redressal of their grievances.india Updated: May 11, 2017 20:23 IST
Four months after BSF trooper Tej Bahdaur Yadav complained on social media about quality food at the paramilitary’s bases, Union home minister Rajnath Singh on Thursday launched a mobile phone app – MHA Mobile Application - to remain ‘just a click away’ from troopers of all central forces to address their grievances.
Though the minister said he had proposed such an app at the conference of police chiefs in Hyderabad last year, its launch came at a time when more and more paramilitary personnel are using social media platforms to air their grievances.
“I am just a click away from all jawans,” Singh said at the launch. He added that he wished to relate to every jawan working for nation.
“Jawans of the central police forces are most disciplined. If they are disciplined, this does not mean that they do not have emotions. They may also have some personal problems and the system keeps on resolving their problems from time to time. The app is required when the jawans feel that their problems need attention of the ministry of home affairs,” said the minister.
Singh said that he will review the dashboard of the app every month and check the status of redressal of grievances. The MHA will intervene, wherever required. India’s paramilitary strength is 10 lakhs.
He also said that the families of the jawans who sacrifice their life for the nation, should get minimum assistance of Rs one crore.
Paramilitary officials said the app will not be available on the BSF website for security reasons.
The mobile application also has a provision for the home ministry to continuously monitor the action taken by various central paramilitary forces on the grievances of the troopers and regulate the process for further improvement in the grievance redressal system.
Rajnath Singh also launched a dedicated app for BSF personnel named BSFMyApp.
The app provides mechanism to address issues related to pay, provident fund, leave or deputation of the personnel. The app will also help troopers with financial literacy. The financial literacy module will not only educate personnel about investment of their savings but will also facilitate investment in a safe manner.